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Updated by user Nov 07, 2019

I talked to a supervisor today and was informed that the issue is a bug that was caused by updating the app. The supervisor was very polite and informative.

Also completely understood the issue at hand and that I was upset that im not getting my money's worth. So I was pleased with that conversation but the issue of the bug is still not resolved.

Updated by user Nov 07, 2019

November 7th still broken was on hold for 14mins they answered I told them it's still buggy they hung up. On hold again now waiting

Original review posted by user Nov 06, 2019

first off I have had JPay for 6 months now. Over the 6 months I have had a multitude of issues with jpay.

October 31st up to now November 6th they've been having technical issues

Here's some issues:

1: they're slow it can take up to 3weeks before i get a message and by this time the topic has moved on.

2: they steal money I buy the $21.00 bundle well recently for the past 5days now there app has been buggy.

โ€ข I'll type my message

โ€ข It'll take time to bring up stamp cost

โ€ข It'll take stamp

โ€ขsay email is sending then says server error.

So typically I thought well maybe my internet connection was bad so i tried again....nope...that wasn't the case and it ended up sending multiple messages.

So then i called November 1st well they're aware of the issue and trying to fix it.

It was fixed for a day also they never refunded me the stamps they stole from it being broken.

They owe me about 60 now. But guess what the apps *** broken again same issue. This has been going on for 6 days now. They never fix the issues and are all about the money.

5am November 6th the app crashed and the website itself. I also called around 6pm November 5th and talked to Rhonda who was extremely rude. She decided to read all my messages aloud to me basically saying i send multiple messages at once and people like me are the issue of the system crashing.

5am November 6th i had an emergency im trying to contact my husband to tell him and of course the app crashes.

________________________________

So i wrote them this:

I'm having an emergency

November 6, 2019 6:03AM

jpayhelp@***.com

11items (1.2 MB)

You're app and website literally crash everytime I'm having mental or physical issues.... right now is a physical issue and I can't even tell my husband and keep him updated....I've had this app for 6 months and it does this sooooo *** much.

It has been having issues for 4 days now the 1 thru 7 show the issue of glitching.

It has told me I have 33 stamps then 0 then 26....it is bugging very bad....

Now I can't talk to my husband at all I can not log in....I legitimately sent 2 messages trying to tell him what's happening and that I'm going to the ER...and it logged me out when I tried to update him on what's happening.....

Please fix your app because this it ridiculous that every time and I mean everytime I'm in an emergency where i need my husband to know I'm okie your app breaks right on cue each time....

At this point i have written multiple messages to your team and called multiple times. I actually just got off the phone this afternoon with someone.

So please just fix your app I can not deal with this another 5 to 9 months....I've already dealt with 6...

________________________________

It works off and on. Trying to contact jpay customer service is always a hassle because they're rude and simply do not care.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Full refund.

Jpay Pros: I can talk to my husband.

Jpay Cons: Steal money, Doesnt care, Long hold times, Tells you they understand, Etc.

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