McKenzie S Sry

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Verified Reviewer

Needed to transfer stamps

Got disconnected from agent while she was in the middle of transferring them for me getting very aggravated with the end results of customer service skills
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Loss:
$10
Pros:
  • Usually works fantastic
Cons:
  • Crashes

Preferred solution: Free stamps

Jennifer S Nfv

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Verified Reviewer

My husband never got my JPay video gram

My husband never got my JPay video gram
Still havenot received the video gram so I need my three stamps back or can you see why he havent got it
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Preferred solution: Deliver product or service ordered

Samuel H Zpd

Need to unlock jp6 tablet

Bad horrible, the phone number with 974 area code is disconnected, an I still don't have a viable address
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Preferred solution: Deliver product or service ordered

Jody M Qyz

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Verified Reviewer

Need to see if payment went thru

Payment went thru scheduled for inmate on jpay need to speak to a representative I dont like when this stuff happens
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Pros:
  • Easy to connect
Cons:
  • Have to email email

Preferred solution: See if payment went thru

Anonymous
map-marker Dodge City, Kansas

Pictures removed from email

I can't get a straight answer in regard to pictures being removed from an email. I'm on an endless hold when I try to call to find out why the emails were discarded. I was told that the pictures were removed by the facility without explanation so it's clear that I will only waste stamps attempting to send any pictures in the future. Everything about this situation is complete nonsense. JPay doesn't have a problem taking my money and place the blame on the facility who refuses to provide an explanation for the why the pictures were removed.
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User's recommendation: Not like you have a choice, JPay has the monoply

Mikalyn Etg
map-marker Bellevue, Washington

$ 105 of my money is in the machine @ LSP @ Angola

I deposited a $100 bill and a $ 5 bill into the machine and it read $101. When I clicked the done button, it read transaction failed. The recipients name is Elmore Williams 127462 Camp F. He is an inmate at LSP @ Angola,La. There was no receipt printed uu
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User's recommendation: Find out if the machine is working .

Resolved
Michael R Wnf

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Verified Reviewer

Resolved: Took forever to get a live human response that was acurate and truthful.

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Updated by user May 01, 2023

They finally gave me a number that is for problem resolutions 888-979-JPAY.

Original review May 01, 2023
I purchased a walkman for my brother who is an inmate in the Florida Department of Corrections. When I ordered it online, I received an email stating that it would arrive in 4-6 weeks. After 2 months I attempted to call them. Waited on hold for up to an hour only to be disconnected. Finally, I was given a number for their problem-resolution team and they fixed it. Why wait to give me that number? They only give it out if you wait more than 3 months. Stupid policy.
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Pros:
  • It is the fastest safest cheapest was to send money to inmates
Cons:
  • Product purchases are slow hard to speak to a real person

Preferred solution: I eventually got what I paid for, it just took a long time.

User's recommendation: Don't wait for them to decide to give you the correct number. If there is a problem dial 888-979-JPAY.

Susan M Mvh

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Verified Reviewer

Can state take funds out of inmates jpay account?

Funds I deposited into inmates account and Idaho probation and parole took the $50. Can I get the $50 back
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Loss:
$50

Preferred solution: Full refund

Ronald F Zds

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Verified Reviewer

Restricted from emailing nephew

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Yes I apologize for sending nude photos to nephew in the Minnesota state prison still water, I will never make this mistake again so please reinstate my privilege of email my nephew Patrick lussier#225948 at the prison, stillwater Minnesota, please
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Preferred solution: I would like for my privilege of emailing my nephew to be considered after being restricted

1 comment
Guest

Ewwwwwwwwwwwwwwwwwwwwwwwwwww. With weak family members like you, it's not wonder your nephew is in the Stalag.

Pheonix L

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Just got out of prison

I just got out of prison June 29th and before I was released they told me I would have the rest of my money and 14 days why haven't I got it yet
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Loss:
$493

Preferred solution: Full refund

Phyllis S Esd
map-marker Jefferson City, Missouri

Can not get a email from my son

I need a live person to help resolve my problem . I have tried multiple times to create and connect with jpay. I accidentally deleted my account and cannot access my account that has stamps on it! It is very frustrating and I am wasting my time with this service! If you can help me please, I would appreciate it. There is a email that has been sent to me.
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Barbara F Dnd

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Verified Reviewer
| map-marker Buena Vista, Virginia

Can’t get anyone on the phone to talk to Canton resolve my problem unless I talk to a person

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You try to get someone, and you're on the phone for an hour trying to resolve a problem and who wants to write 100 words or symbols to tell you what the problem is you be on the phone another half an hour
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Anonymous
map-marker San Juan, San Juan Municipio

El servicio al cliente de Jpay no es muy eficiente. Deseo consultar con un representante y no logro hacerlo

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Hice un envío a un recluso. Intento comunicarme con servicio al cliente de jpay y no lo logro. Deseo cambiar la opción del envío. El dinero se debito de mi cuenta pero aun no se refleja en el historial de envios de jpay. En telefonos de servicio al cliente el mensaje de la grabadora corta la llamada.
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Anonymous
map-marker Dallas, Texas

On HOLD almost two hours

I received an email from Jpay that my incarcerated individual has sent me an email and that I need to go to Jpay to get the email. I cannot find the email so I called Jpay and was on hold for one hour and ten minutes. I also sent an email to their support system while I was on hold. They said they have an influx of inquiries and will answer emails in order they wereB received. They need to hire more people. They are sure fast when it comes to taking my money but their services are lousy.
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Janie m Jhg

Do you think it’s been a long time since 121**** i’ve changed card do you think thats the problem

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Ive got a new cc since i put money onRoger Hayes money thing & I have changed credit card do you think that could Be the problem
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Preferred solution: Im trying to use my Jpay app $ I have A different credit card