Jpay Reviews

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Jpay - Unreliable Service
Jpay - Unreliable Service
Jpay - Unreliable Service
Jpay - Unreliable Service
Jpay - Unreliable Service
Jpay - Unreliable Service
Update by user Nov 07, 2019

I talked to a supervisor today and was informed that the issue is a bug that was caused by updating the app. The supervisor was very polite and informative.

Also completely understood the issue at hand and that I was upset that im not getting my money's worth. So I was...

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ID
#1700897 Review #1700897 is a subjective opinion of poster.
Service
Jpay Email Service
Pros
  • I can talk to my husband
Cons
  • Doesnt care
  • Long hold times
  • Steal money
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

Not working again

There is a problem with jpay it tells me to check my contaction and a error is coming up every time I lonin
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ID
#3277915 Review #3277915 is a subjective opinion of poster.
Location
Tampa, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unable to login

I am unable to log into the website. I have tried multiple times. My email address: mandrake561@***.com I tried calling and no one answered. please correct the problem. thanks, gary forro
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ID
#3277869 Review #3277869 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Problema con la aplicación

Buenos dias no me deja entrar ala aplicación de seccurus para mensaje dice registrece y no me deja pongo todo lo que dice y me sale con error tecnico y ya estaba registrada

User's recommendation: Que es una muy buena aplicación y puedes estar siempre conectados con nuestro ser querido.

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ID
#3273640 Review #3273640 is a subjective opinion of poster.
Location
Veracruz, Veracruz
New Reviewer

Tablet issues

My son Joshua b williams inmate# X25689 was put in confinement n his tablet was stolen he needs his RMA reset to order a new one he's in the Suwannee correctional annx Please help him out
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ID
#3252907 Review #3252907 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
He just want me to notify n contact you he's not able to get tnru
New Reviewer

To find out how can I pay of his payment

I would like to pay off the charges for my son so that its not taken of his commissary can I go about paying it off.
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ID
#3232934 Review #3232934 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
How to pay off my son bills
New Reviewer

About a Jay player

I was told the jplayer was sent out...still don't understand why it takes 90 days to receive your purchase.

User's recommendation: Be careful ordering stuff from JPay.

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ID
#3232889 Review #3232889 is a subjective opinion of poster.
Location
Lima, Ohio
Cons
  • Not sure
Loss
$139
Preferred solution
Full refund

Replacement of bad tablet for my son

My sons battery exploded in his tablet he has put in so many tickets for a replacement tablet but jpay keeps closing the ticket well surely jpay know inmates are not allowed to charge their tablets the guards do that I spend way to much money thru jpay for them not to do their jobs give my son his new tablet to lift his spirits so he can interact with his friends and family wasn't that the purpose behind the tablets being introduced into FL Correctional Facilities so do your job jpay please

User's recommendation: Be ready for a constant run a round.

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ID
#3219129 Review #3219129 is a subjective opinion of poster.
Location
Laurel Hill, Florida
New Reviewer

Need account info changed. Can’t pay on app

Need help to change email and phone number. I do not have access to the app. I cannot pay and it keeps not connecting me to a live representative.
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ID
#3183987 Review #3183987 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Live representative

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Movies

I put $200 on inmate account so that he could download movies to watch, and he said he has not been able to watch the movies that were downloaded to his player. So I am wondering if there will be a refund since he can't watch the movies and there is a certain timeframe that you have to watch the movies by. Dwayne underwood A722234 is his information just incase its needed.
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ID
#3134090 Review #3134090 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Preferred solution
Full refund
New Reviewer

Make a payment

Payment fail???? I need to make my payment and I can not?!!!!!!!! All my information is entered. Help me with this my payment is due today!!!!!
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ID
#3122221 Review #3122221 is a subjective opinion of poster.
Location
Morrow, Georgia
Preferred solution
Make my payment
New Reviewer

Need to update info

I am trying to call in and update my name as I got married and when I call it keeps saying I didnt accept the teams of use and I did
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ID
#3121233 Review #3121233 is a subjective opinion of poster.
Location
Shelbyville, Indiana
Preferred solution
I just want to change my name so I can send my husband money

Need to dispute a transaction

Jpay - Need to dispute a transaction
Used ATM at marongo casino and the ATM printed out a cash advance receipt for the payment of $100.00 and charged fee of $5. 95 to give to the cage casher to collect my money but they wanted to see Ca ID but I didn't get one tell yesterday so they told me at marongo casino calm down that was 3 Weeks ago they told me money was put back on my progressive JPay card but wasn't so they told me to file a dispute

User's recommendation: Don't use ATM at casino of you don't have proper ID.

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ID
#3114995 Review #3114995 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Make sure I just sent a $100.

I wanted to send a 100$ to my son Johnny Williams 107**** at Ronoke River correctional institution in Tillery NC my cell phone said I sent 6 times a hundred I just wanted to sent 100$ please help me Thank you correctional I wanted to make sure I just sent 100$ thank you

User's recommendation: It a good company!!

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ID
#3092376 Review #3092376 is a subjective opinion of poster.
Location
Charlotte, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Money,check not cleared yet

Jpay - Money,check not cleared yet
I sent money to my sister in Carswell medical facility.... Sylvia deleon and she has not yet received it and the money has been out of my account and they say it went thru and ur app says fail...so where is my money at then ...
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1 comment
#2095162

It's taking too long to fix an issue that could be fixed easily..i work customer service and know how it works..i need a solution fast.

ID
#3087502 Review #3087502 is a subjective opinion of poster.
Product
Jpay Mobile Application
Cons
  • Need more ppl working customer service
New Reviewer

To change time to Pacific time on my my account account

I live in California which is Pacific time and basically when I log in to my Jpay account it says Eastern Time Zone instead of Pacific time and I want you to change the time zone to Pacific time on my account please
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ID
#3063236 Review #3063236 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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