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Jpay - Unreliable Service
Jpay - Unreliable Service
Jpay - Unreliable Service
Jpay - Unreliable Service
Jpay - Unreliable Service
Jpay - Unreliable Service
Update by user Nov 07, 2019

I talked to a supervisor today and was informed that the issue is a bug that was caused by updating the app. The supervisor was very polite and informative.

Also completely understood the issue at hand and that I was upset that im not getting my money's worth. So I was...

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ID
#1700897 Review #1700897 is a subjective opinion of poster.
Service
Jpay Email Service
Pros
  • I can talk to my husband
Cons
  • Doesnt care
  • Etc
  • Long hold times
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

My fiance is not receiving his emails

My fiance is not receiving his emails or pictures. ..Robert Hendricks 105**** could you please look into this matter
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ID
#2609123 Review #2609123 is a subjective opinion of poster.
New Reviewer

To be able to put money on an inmate account

Nothing happened. You asked me if I agree to these terms proceed. I proceeded and nothing happened. Im back where I started.

User's recommendation: ????? I don’t have any idea how to send money to my friend. And you haven’t help me to learn how to send money to my friend. What is your purpose again?

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ID
#2603780 Review #2603780 is a subjective opinion of poster.
Location
Marietta, Georgia
Preferred solution
Send money to a friend.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Approximately October 2020 Polk correctional institution located in Polk City, Florida came out with a memo saying that JP6 tablets was going to replace JP5 I had purchased my JP5 on September 2018 through my friend Valerie Brown who purchased for me purchase for me...
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ID
#2602965 Review #2602965 is a subjective opinion of poster.
Pros
  • Recovery of service
Cons
  • Not being able to reach customer service
Loss
$294
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Approximately October 2020 Polk correctional institution located in Polk City, Florida came out with a memo saying that JP6 tablets was going to replace JP5 I had purchased my JP5 on September 2018 through my friend Valerie Brown who purchased for me one day the...
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ID
#2602900 Review #2602900 is a subjective opinion of poster.
Pros
  • Music movies and email
Cons
  • Lack of customer service
Loss
$294
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tablet delays more than 50 week days

This is rediculouse that a tablet that was ordered march 27 2022 and now june 9 and still not delivered and one person tried to say it takes 92 business days..LOL what japay needs is more competition out there instead of the monopoly in this business. Very upset over this issue and I call every other dsy and get the same answere it will go out soon and blame it on covid still.

User's recommendation: No way.

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ID
#2598979 Review #2598979 is a subjective opinion of poster.
Product
Jpay Tablet
Pros
  • I can email my son
Preferred solution
Deliver product or service ordered
New Reviewer

Money Sent Receipt

I sent 2 money orders to clear my brothers account and its been over 2 months and still nothing the number on the website is disconnected and they keep giving me the run around on jpay as well this is unprofessional and I want to know wheres my money .I've sent emails to jpay support as well and still nothing not even an email .I hope they find a better company to handle their affairs because our loved ones don't need this just because they are incarcerated

User's recommendation: try not to use them but if you do make sure nobody mess up they account because it's ridiculous.

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ID
#2585842 Review #2585842 is a subjective opinion of poster.
Loss
$611
Preferred solution
Full refund
New Reviewer

I can not get throu to get my stuff after i been releast

I've contacted your customer service, they will not let me get through, so I can get my USB after released. I'm having issues with process it will not let me get through. Trying to contact your customer service they will not let me get through I keep trying to contact it to get through to get my USB after I have been released from prison, and it will not let me go through please fix this on trying to get a hold of somebody, but it will not let me go through the number that you guys have for customers is not a working.
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ID
#2574262 Review #2574262 is a subjective opinion of poster.
Preferred solution
Them to send me my USB since I am released.

Non capatability with my android?

What phones are compatible? We now have an LG Rebel 3 LTE. I don't want to purchase one that still won't work. There are no updates available on this phone.
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ID
#2568986 Review #2568986 is a subjective opinion of poster.
Location
Omaha, Nebraska

Non capatability with my android?

Apparently we need to upgrade our phone. My husband now has an LG Rebel 3 LTE. what would we need to purchase to be compatible with JPay? Kathy Hankins
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ID
#2568968 Review #2568968 is a subjective opinion of poster.
Location
Omaha, Nebraska
New Reviewer

On behalf of my incarcerated loved one

Inmates at Attica Correctional Facility cannot download an album, they are forced to download the music individually which places an undue financial burden on them and their families. Someone's getting that extra money. Who? And why can't the entire album be downloaded - it's available and there is a cost, so why is it not able to be downloaded. negativ

User's recommendation: Contact your legislators and organizations supporting incarcerated individuals to let them know this is happening and there doesn't seem to be any recourse through J-Pay.

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ID
#2560320 Review #2560320 is a subjective opinion of poster.
Pros
  • Contacting my son
Cons
  • Customer service will not respond to faud complaints
  • Constant technical issue
Preferred solution
Deliver product or service ordered
New Reviewer

Son didn't receive his money

Send my son 150.00 and he did not receive it at all,so I don't know what's going on.im trying to get to the bottom of this issue.

User's recommendation: I don't think so.

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ID
#2557876 Review #2557876 is a subjective opinion of poster.
Service
Jpay Money Transfer
Pros
  • Offer a good service
Loss
$150
Preferred solution
For my son to receive his money150.00
New Reviewer

Looking for my payment

My son ladarious cardwell did not receive the money of150.00 on his books,and I'm trying to see where the money went,
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ID
#2557857 Review #2557857 is a subjective opinion of poster.
Pros
  • Of course jpay never has a problem collecting money
Cons
  • Constant technical issue
Loss
$150
Preferred solution
Deliver product or service ordered

Golddustwoman2011@***.com

I am unable to access my account to send emails or money to my son. I have forgotten my password and have tried multiple times to get the reset link. Thank you in advance for your attention to this matter. Frances Carwile 81726****i
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ID
#2555946 Review #2555946 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

My family hasn’t received his packages

I sent 2 packages over a month ago to Lamar Little 01A 2318 eastern Correctional Facility napanoch ny and they havent giving my nephew his stuff yet. Hes Muslim and eats certain things. Can you please check into it and get him his things. Please and thank you. My number is +191******** call me anytime to talk about it.
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ID
#2551295 Review #2551295 is a subjective opinion of poster.
Service
Jpay Shipping Service
Pros
  • Helps connect conveniently
Cons
  • Hopless customer service
Loss
$70
Preferred solution
Deliver product or service ordered
New Reviewer

Stamps

It's asking me to purchase stamps and i have stamps on my account, i had to down load the app on a new ph and i don't understand why my stamps did not transfer
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ID
#2550704 Review #2550704 is a subjective opinion of poster.
Location
Carrollton, Texas

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