Jpay
Jpay Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jpay reviews: 1.8 star average from 244 reviews, 11% would recommend; consumers report dissatisfaction, high price level, and reliability concerns.
Key Takeaways for Future Customers
- Use alternative services if possible; expect difficulty reaching live support.
- Plan for possible delays on tablet orders and video visits.
- Record transactions and monitor payments closely for refunds or billing issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about no live customer service and long hold times.
- Reports of missing funds, payments not posted, and slow refunds.
- Delivery and reliability problems for tablets, stamps, and video visits.
Positive Feedback
Some users report successful account setup, messaging, and resolved support tickets enabling contact with loved ones.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jpay reviews: 1.8 star average from 244 reviews, 11% would recommend; consumers report dissatisfaction, high price level, and reliability concerns.
Key Takeaways for Future Customers
- Use alternative services if possible; expect difficulty reaching live support.
- Plan for possible delays on tablet orders and video visits.
- Record transactions and monitor payments closely for refunds or billing issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about no live customer service and long hold times.
- Reports of missing funds, payments not posted, and slow refunds.
- Delivery and reliability problems for tablets, stamps, and video visits.
Positive Feedback
Some users report successful account setup, messaging, and resolved support tickets enabling contact with loved ones.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, Texas
Not worth the trouble
Not worth the trouble poor excuse for customer service wish I knew they were this terrible I would have saught other sources
Latrobe, Pennsylvania
I need help
Madder than a hornet your system socks. AGGREGATED!! I've been trying for a week if the k didn't need the money you could stick this app up your !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp setting JPay
Someone answered and then hung up. I'm trying to set up my account to talk with my son in Oregon State Corrections Institute.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to set up account for an inmate
Ya'll all suck and I need to speak with an actual person please so I can have contact with my son who is currently in OSCI.
Preferred solution: Help
Covington, Georgia
No one answered
No one answered. I said hello for 45 seconds without a response.
The line was open, but no one was there. I hung up.
- Not clear on what to do
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOut of money
- - Account locked; no live support.
- - Long wait to reach support; created a new account.
- - Old stamps didn't transfer; money deducted.
My account is locked. I tried two different days to speak to someone at customer service but after over an hour wait time each time I gave up and just created a new account.
The stamps I had on my old account didn't go to the new one so not once but twice I purchased stamps and the money was taken out but no stamps! Can't get a live person on the phone! Jpay is terrible! I sent $100 back at the end of May only to find out that I can't send money.
My loved one didn't get it, it was placed in a hold account.
Jpay won't give me the money back. I filled a dispute and my bank cant get anyone to talk to them either!
Preferred solution: Full refund
User's recommendation: If you have another option, use it!
Miami, Florida
Add an incarcerated individual to my account
Cannot get in touch with a human to help resolve an issue. Could not find an answer on their website either.
Preferred solution: Add an additional incarcerated individual to my account
Nunda, New York
My son has moved to another facility I cannot send money as search doesn`t work. I am frustrated and very pissed that apparently there is no actual person to speak to. an online dits gave me this crap
- - Can't send money to son at a new facility; user is frustrated.
- - Fees include a $5 form and $40 monthly; user wants real people to speak to.
I can`t send money to son who just moved to a new facility. I am getting really frustrated and PISSED !!
online crap gave me a form for$5.00 and 40.00 per mo.I DON`T THINK THATS HAPPENING !! YOUR COMPANY NEEDS IREAL PEOPLE TO SPEAK TO.
FIrst trouble when separating email (securus) now a different facility and I get this crap from you people, I just want to scream and do something besides sitat thiscrap some idiot invented so people don`t have to work. got it yet?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to add a card and it won’t let me I need to speak to someone
Yeah, asking me for a pin that I don't know and don't have. I'm trying to add a card so my son can call me. I need to speak to someone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSetting up app
I can get on my app i need customer service to speak with me n help navigate this. I am unable to understand this. 276-248-**** please assist me thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO Customer Service
- - Blocked James Regal III (#147****) at Lunenburg Corr Center, VA.
- - Unblock 804-243-****, $35 on 6/6/2025 not on media account, request refund or deposit.
I blocked an inmate from calling me. His name is James William Regal III #147**** currently incarcerated at Lunenburg Correctional Center in Virginia.
The number that I now want unblocked is 804-243-****. Also I put 35 dollars on his media account on 6/6/2025 - Confirmation number 18062**** 6:48:17 pm EST the money was taken out of my checking account and was not put on his Media Account. I either want an immediate refund or the money deposited to his media account.
I have never dealt with such a poorly run company. Your 24/7 customer service is an automated system which offers no way to connect with a real person in customer service.
Your business is only designed to take money or should I say, in this one instance, steal money from me with no way to talk to someone to get this resolved.
I work for the Department of Corrections and intend to lodge a formal complaint to our Proccurement Department about your unethical business practices. Perhaps that will help to cancel Virginia's contract with you.
User's recommendation: This company only takes your money then when there is a problem, you have no way to speak to an actual human being in Customer Service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVideo visit
I prepaid for video visits that I never got to have because the equipment at the prison where my loved one is is not working and I was trying to get a refund, but I haven’t got a refund or a response
I prepaid for about eight or nine video visits and the equipment is not working where my loved one is incarcerated so I was requesting a refund or a credit and I have not gotten a response yet
To check the balance on someone account
I need to check the balance on a account and I want to know how to do that it was not letting me do it
User's recommendation: Be able to call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't talk to a human customer service representative
App won't let me enter address info when entering card to make payments. Keeps telling me to enter a valid zip when I already have, and won't let me enter the state
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey lie and say you can get a hold of their 800 number and talk to a real person. Then they wanted me to put my debit card information in. And I don't trust them not to charge my account. I want my $
- - I am frustrated with the automated call.
- - I sent $50 to my daughter on JPay, but the penitentiary does not use JPay.
- - I would like my $50 back.
Because I'm pissed off with the automated call. I just sent $50 to my daughter on JPay.
The penitentiary she's at does not use JPay. And I did not realize that so I would like my $50 back do you mind.
- Jpay has no pros
- Fraudulent
Preferred solution: Full refund
User's recommendation: No I would not. This is the worst company I've dealt with so far
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount will not accept funds for loved one
- - Funds for commissary trigger a fraud flag.
- - A second family member faced the same issue.
- - The rep Jamie was rude and unclear; 72 hours advised.
Since 09 May 2025, I've been trying to send a family member money for commissary. I've never had an issue in the past, but now they're claiming that the system is triggering something fraudulent.
Another family member tried their account and had the same problem. The JPay rep (Jamie) was very rude, clueless, and a liar. She provided no sound information and had an attitude. I guess I made her seem stupid after questioning the foolishness she was spouting.
She claimed that I needed to wait 72 hours before trying to load funds again. If it doesn't work after 72 more hours, then they'll submit a ticket.
If you already know that there's a problem with the account, you need to have a ticket submitted now. Jamie probably has a 5th-grade education and couldn't decipher what was being communicated to her.
- Offer lots of services
- Do not deliver the services
- Need more ppl working customer service
- Need knowledgeable reps
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t believe what those JPay people tell you. We should all come together to file a class action lawsuit.
Rude, clueless, liar, foolish and fifth-grade education sound more like you are describing the convict in prison you are trying to send money to.
Replying to
About
, ,
Operating across 30 states in the US, Jpay is a company offering variety of services for inmates and their families. From money transfers to emailing system, JPay has a broad array of offerings to help family members of the incarcerated to keep in touch and stay connected with their loved ones. JP5 Tablets are another creation of the company allowing the convicted to preorder mailing stamps, play variety of games, access emails, view photographs as well as browse through selection of educational resources etc. JPay takes care of parole and probation payments, too.
Jpay is ranked 599 out of 5727 in Financial Services category
USA, Worldwide
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It just happened to me. Mine was only 5 dollars and I used 50 cents. Can not reach anyone to ask what happened.