Most helpful review

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Verified Reviewer
New Reviewer

Passed off wheres my tablet

I sent my tablet in by instructions and that's the last that I've heard of it it was received Oct 19 of 22 by a guy named Young

User's recommendation: Save your money.

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ID
#4431166 Review #4431166 is a subjective opinion of poster.
Pros
  • Access
Cons
  • You never really on it
Loss
$3000
Preferred solution
Deliver product or service ordered
New Reviewer

Payment issue

I need to put my credit card to pay the accountant and the app is not letting me most of the time I have used a debit card but for these couple transactions I need to use my American Express card I tried to reach your company by phone but got no response I will try again later I dont know if you return calls to customers if you do my name is David Forgione and can be reached at 860-919-**** thank you in advance for your attention to this Matter
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ID
#4432874 Review #4432874 is a subjective opinion of poster.
Preferred solution
You to take my American Express card

To check on a purchase

I ordered a tablet for my brother in prison. James Minett at Southwoods Prison on 1/17/2023. He has still not received it. Can u supply me with a phone number to speak with someone? Thank you.
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ID
#4426782 Review #4426782 is a subjective opinion of poster.
Location
Cassville, New Jersey

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Verified Reviewer
New Reviewer

Trouble activating card

When you froze my J pay card for fraudulent activity you issued me a new card. When I receive that card and tried to activate it, it would not allow me to. You guys are sending me a new card so now I have to wait 7 to 14 days again Before I can get my money that is on the card. That is very frustrating and irritating so yes I am not happy with the service at this time.

User's recommendation: I would recommend that JPay makes it more accessible to talk to a live representative when issues like this ariseyes so it can get handled in a timely manner.

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ID
#4411939 Review #4411939 is a subjective opinion of poster.
Cons
  • Confusing directions online and it is hard to get ahold of a representative
Loss
$300
Preferred solution
Full refund
New Reviewer

Want to write a letter

I have yet got to my postage I have purchased from you. I can't get to the page. To. Write my inmate. At Lorain correctional facility
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ID
#4398132 Review #4398132 is a subjective opinion of poster.
New Reviewer

I just want a phone number to call customer service because the lady I spoke to said she gave me the correct account and she didn’t I want my account tht has $$ on it

SoeI closed an account Thts had no more money on it however I have a!mother one tht I want it's has the money on it and I spoke to a woman and she said Brahe was giving me the almost recent one so when I seen it it's was the old one and only hl

User's recommendation: If I don’t get this situation cleaned up like the lady I spoke said she did but she didn.

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ID
#4352283 Review #4352283 is a subjective opinion of poster.
Cons
  • Caint talk on the o to customer service support
Loss
$12
Preferred solution
A working phone number to call and speak with customer support so A PHONE NUMBER

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Verified Reviewer
New Reviewer

Locked out of my account

Nothing still still cant get into my acct this service was no help to me at all will not recamond to no one

User's recommendation: Not to use this service.

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ID
#4348805 Review #4348805 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

*** for 4 day

Account access diff passwords reset uninstall reinstall some one better call me I want my stamps I want email Andrearasmussen33@***.com Password FamilyFirst2022! !!!..!!!

User's recommendation: No do not.

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ID
#4348712 Review #4348712 is a subjective opinion of poster.
Pros
  • Send mail
Cons
  • Can not always log in
Loss
$6
Preferred solution
Access

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Verified Reviewer
New Reviewer

Heard from Jpay, but not the answer to my question. It was a generic response. My credit card charged me again. Please help me to fix this situation. Thanks Eddie

heard from Jpay, but not the answer to my question. It was a generic response. My credit card charged me again. Please help me to fix this situation. Thanks Eddie
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ID
#4332301 Review #4332301 is a subjective opinion of poster.
Location
Roswell, Georgia
New Reviewer

Stamps

My son has returned stamps I didnt realize I did . I am running short on money can we transfer back to me
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ID
#4329275 Review #4329275 is a subjective opinion of poster.
Preferred solution
Transfer stamps

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Verified Reviewer
New Reviewer

Number to tlk tonanrepresentivae innjapynon a life phine number

Problem with when I try to buy stamps not letting my payment go through for the inmate amd there is money on my

User's recommendation: Need to to to customer swrbice for the JPay account I have set up.

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ID
#4286652 Review #4286652 is a subjective opinion of poster.
Location
Allison Park, Pennsylvania
New Reviewer

I was asked to do a review

I had an issue regarding my account so I called the # for customer service & was told by the phone operator that the # was no longer in service!!! Whats this about???

User's recommendation: Try to speak with a representative rather than an automated service.

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ID
#4266165 Review #4266165 is a subjective opinion of poster.
Location
San Antonio, Texas

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Verified Reviewer
New Reviewer

Poor service unable to send $$$ for months

Online won't put me through due to ZIP Code change telephone what won't put me through due to not enough employees have not been able to send money to my brother in six months of trying different times during different weeks I am so aggravated with your lack of compassion to those of us who are trying to take care of our persons who can't take care of themselves shame on you

User's recommendation: Don't go to jail.

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ID
#4233022 Review #4233022 is a subjective opinion of poster.
Pros
  • Only way to pay monopoly
Cons
  • Slow slow slow impossible service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Having problem making payment