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This company use to be great but now all it does is charge us extra money and doesn't nothing work. I have been back and forth for months between JPay and the prison where my loved one is. It never fails it's either our emails never get sent which by the way I have...
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1.0
I didn't like
  • Jpay is horrible
#1361055
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Jpay - Money

I tried to add money to my sister's account on Jpay on the app to $10 fees to different times it didn't go through so she tried to tell me to do it again so I did and it charge two fees as well and the money is still not there
#1355992
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Jpay - It was wonderful

Jpay - It was wonderful
It was wonderful thanks again
4.5
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#1355846
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Jpay - It Was Wonderful

Your Guys Services Are Very Much Good Thanks Guys
#1355844
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This is the absolute worst "service" I've ever experienced. If you're reading this, do not EVER utilize their email service for an inmate. You're better off writing a letter via USPS. They will get it faster and you will save money. Sent a letter via email more than a...
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1.0
#1354578
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Jpay - A crime against us all increased cost of letters

I write my cousin in Washington state. Over night with no advance notice it went from 60 letters at 10.00 to 40 18.40. They have a monopoly which is wrong and the prisons tLe in money . Can we do anything.
1.1
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#1354091
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Jpay - Email

I use JPay online my phone will not allow me to use the app because it's not compatible with it. I was wondering i. How I can attach a pic there to my email and send it
#1353204
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I called into customer service to get a refund on an email I sent by error of the system with a picture attached that was previously flagged before. Upon calling I was hung up on twice and told it was a mistake or that it was my phone carrier regardless, I kept calling...
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1.2
#1352938
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Jpay - Don’t send money orders

They have different address- they are rude- your money will dissapear and they will claim not to know the address printed on Jpay money order deposit slip- these all a bunch of Morenos and foreigners with nasty attitude. They know you won’t hire a private investigator to sue who cashed that money order so your lost
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
Style and Design
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#1349337
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This is the worst bunch of crap on the net. Securest should be put in prison their selves I wonder if the people running the prions are getting a kick back from securest who owns jpay. Tried to put money on my daughters books twice, and twice they got it wrong. Then...
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1.0
#1347001
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