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It's a waste of money to buy stamps. They claim it can take up to 48 hrs to receive messages but I have to send help tickets to get most of message and sometimes they are well beyond the 48 hours so by the time the message is receive it has defeated the purpose because...
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#1400364
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Sent an email to an inmate and then tried to look at it so I could print a copy. It didn't show anywhere. Contacted JPay and the woman I spoke with said she couldn't really figure out how I could view the email. Then she said well maybe you didn't send it at all. At...
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#1391387
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My son purchased a tablet and it never worked right from the start . He had to file a claim and wait to get another 1. He finally has received his new tablet and cannot use it still as it shows the E mail is restricted. For 3 days we have talked to the institution...
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1.0
#1387974
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Jpay - Predatory business

Jpay is a ruthless predator of inmates and their loved ones. For example they charge a processing fee of $7.95 on a $25 deposit. This is outrageous profiteering, taking advantage of money lending to steal from inmate friends and families. This company should be shut down as it is a racketeering operation, plain and simple.
1.0
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#1386415
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Jpay - No answer on my tablet on when I can get my tablet

No one is doing anything. If this is a 24 hour service, then why is there not a person answering the phone. This is very unsatisfactory
#1386173
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I have sent several emails with pictures attached .My husband only received a few.I was charged for everything and it says all the pictures I attached were sent but he did not get them.I also sent 10 video grams which I was charged stamps for and they all say they were...
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#1388437
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Jpay - Poor customer service . And waste my my time.

Don’t use JPay use access corrections To send money .. ur welcome
#1382180
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Jpay customer service

No option to correct problem i had that needed correcting
#1381472
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Jpay - Sent money to wrong facility with inmates name on

I sent 20 dollars to Jennifer Roberts an inmate in coffee creek correctional facility, Wilsonville, Oregon I put Washington dept of corrections in error, please help correct this
#1381464
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I need to reset my jaypay emails password.Ive got 2accounts haven't been able to. Talk with my husband for 2/3onths with email accounts cause my password needs reset and I be been trying for few months and today I e tried 15 yes no answer I'm pissed .Help me reset...
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#1378205
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