Jpay Phone Numbers and Emails

Toll-Free Number:

  • (800) 574-5729
Send Message

Customer Service:

  • (954) 441-5158


  • (800) 524-5547
    Privacy Officer

Jpay Emails:

Customer Service
Privacy Inquiries, Privacy Inquiries
Press Inquiries
Claim Your Business

Contact Information

Jpay Website:

Jpay Help Center:

Corporate Office Address:

10981 Marks Way
Miramar, Florida 33025
United States

Other Info (opening hours):

Other Location:

12864 Biscayne Blvd., Suite 243,

Miami, Florida 33181, US

Jpay Rating Based on 264 Reviews

Rating details

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Price Affordability

Rating stats

Rating trend

Summary of Jpay Customer Service Calls

03:43 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jpay?

Account Question:

  • “Trying to recover my email and password to my account”
  • “Password recovery”
  • “Because I forgot password”

Request for Information Question:

  • “To find out how to set things up”
  • “I would like to know about deposit I put $50 and he didn't get it”
  • “Email concerns”

Payments and Charges Question:

  • “Trouble with payment”
  • “Make a payment”
  • “Need retrieve my customer ID from probation to send a payment today”

Shipping and Delivery Question:

  • “Didn't get my video go through”
  • “Funds never received”
  • “Money transfer not received”

Cards Question:

  • “Trouble activating card”
  • “Not accepting my card”
  • “To get my money put back on my jpay card”

Product/ Service Question:

  • “Resolve connection problem”
  • “The app isn't working”
  • “Retrieval of music and games”

Refund Question:

  • “I need a refund”
  • “I need refund my money didn't go thru”
  • “I need a refund for my JPay because I'm not getting no response or nothing and I put money down and I don't know what's going on”

Return/ Replace Question:

  • “To ask them to replace my husbands tablet”
  • “Want my player returned”
  • “Need replacement battery for my JPay tablet.”

Staff Question:

  • “Customer service”
  • “Inmate moved and JPay does no service new facility”
  • “It says to call customer service or support because my account is restricting”

Website/ Application Question:

  • “Trouble with the website”
  • “Kiosk issues site ID #252”
  • “Can't access jpay website”

Activation/ Cancellation Question:

  • “Cancel my card”
  • “Can a prisoner tell i deactivated my account”
  • “My husband jp 5 was Stolen my his cell partner so he want it deactivated”

Employment Question:

  • “To pay off probation fees one lump sum. How do I send the money straight to you?”
  • “I sent in money to pay off a chargeback and its still blocked”

Other Question:

  • “Jpay no longer lets me email... WHY??????”
  • “Inmate number ID number changed and I just sent money and a picture to the wrong number”
  • “Money”


Related Companies

Securus Technologies, Correctional Billing Services, Evercom Systems


Operating across 30 states in the US, Jpay is a company offering variety of services for inmates and their families. From money transfers to emailing system, JPay has a broad array of offerings to help family members of the incarcerated to keep in touch and stay connected with their loved ones. JP5 Tablets are another creation of the company allowing the convicted to preorder mailing stamps, play variety of games, access emails, view photographs as well as browse through selection of educational resources etc. JPay takes care of parole and probation payments, too.

Jpay reviews and complaints

Jpay is ranked 358 out of 2845 in Financial Services category

Area Served

USA, Worldwide

Payment Methods


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