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Summary of Jpay Customer Service Calls

58 TOTAL CALLS
97% SUCCESSFUL CONNECTIONS
03:13 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Jpay to Ask about:

Account:

  • “Can't get on my account”
  • “Because my account is blocked”
  • “Account”

Payments and Charges:

  • “Make a payment”
  • “Want accept payment”

Refund:

  • “Stamp issues and Refund”

Return/ Replace:

  • “Jpay tablet return”

Other:

  • “I have not received my tablet back yet. I was told 2 months ago it would be 6 weeks.”
  • “Fee”
  • “Inmate tablet locked”

About Jpay

Top 5 Jpay Products

Account

Top 5 Dislikes about Jpay

Way they think they can hold my money indefinitely, Steal money, Nope they suck, Lack of transparency exploitation of low income, Anything about jpay

Summary

Operating across 30 states in the US, Jpay is a company offering variety of services for inmates and their families. From money transfers to emailing system, JPay has a broad array of offerings to help family members of the incarcerated to keep in touch and stay connected with their loved ones. JP5 Tablets are another creation of the company allowing the convicted to preorder mailing stamps, play variety of games, access emails, view photographs as well as browse through selection of educational resources etc. JPay takes care of parole and probation payments, too.

Jpay reviews and complaints

Jpay is ranked 358 out of 1798 in Telecommunications category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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