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jpay block my account for false claims an now i cant check my emails or nothing they said i cant taLK TO NO IMATES I KNOW THATS A LIE CUZ THE PRSION WOULD SAID SUMTHING THEY MAKE EXCUES EVERYTIME I CALLED THE ONE LADY WAS QUESTIONIJG WHY DID I BUY ALL EM STAMPS AN...
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1.0
I didn't like
  • Nope they suck
#1122527
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I purchase 20 letters every two days to write emails and most of the time the email is never received by the inmate but is deducted from my stamps. From last night 10/3/17 till today 10/4/17, none of my emails is being received by the inmate as well as some pictures I...
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Anonymous
Alicia Jays1

I'm having the exact same issue! I was even charged two stamps for a longer than usual email and it has not been delivered yet, but everything I sent after that has already be...

1.0
I didn't like
  • Steal money
#1110460
Reply to reviews
Jpay is owned by securus for one which isnt explicitly known unless you look at the fine print. Outside of exploiting low income families, when a repair is needed for one of their kiosks it takes them WEEKS TO COME OUT AND REPAIR. customer service tells you they dont...
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user22411260
user22411260

Seems all you do is take advantage of people what's a phone service no someone needs to slap a hard lawsuit on y'all in Scott County can have a better system didn't what they...

user22411260
user22411260

The money all you do is rip me out of money charge me $65 last time I never did get any calls charge me $35 this time and I just got one phone call I'm very upset last time be...

1.0
#1042858
Reply to reviews
Jpay video visitation is a hit or miss. The prison states they only monitor visits but Jpay had to email an inform the inmate..if the inmate cant check his email at the central station, the inmate will never know they have a video visit.and even when are informed...
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2.6
#889939
Reply to reviews
Terrible, terrible, terrible. I have attempted at least 20 video visits through Jpay. One of those visits worked. I have been trying for months to get my money back to no avail. If this were a British company it would have been fined and shut down long ago. Terrible...
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1.2
#875094
Reply to reviews

Jpay - Scammers

Jpay
#1121386
1.0
Details
They said i can have a refund never got they closed my account news lady my tt im awating a call 2 exspose them n i have all reciepts n recorded several conversations
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Customer service

Jpay - Emails

Jpay
#1098901
1.4
Details
I sent out 3 emails with attachment which cost 11 stamps. The stamps was deducted out of my account but no email was received.
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Jpay - Kiosk did not work so did not get video visits

Jpay
#1040039
1.5
Details
Many problems with the kiosk and did not get video visits o paid for. Got credit for video visits but can not use them as the jpay kiosks are being taken out because their contract is up. I asked for the credit to be transferred to a media account since the wont give a refund, and they refused so i am out $49.75 for nothing.
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Advertised vs Delivered
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Diversity of Products or Services
Price Affordability
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Jpay Money Services Review

Jpay
#976126
1.0
Details
Horrible horrible service...DONT WASTE YOUR TIME USE MONEYGRAM
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Value for money
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Jpay Money Transfer Review

Jpay
#715445
I sent monies through JPay using my Rushcard and my husband has yet to receive the monies. It has been 5 days since sending the monies. I have yet to receive a mobile alert stating it has been posted. Each time I call Rushcard Customer Service, I get kicked out or prolonged wait times over 30 mins.
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