I purchased a tablet for my loved one incarcerated and added $50 credit for him to download music. He got transferred a day before receiving the tablet into a facility with no access to jpay kiosk, so he never got to use his tablet! I asked jpay for a refund on the $50...Read more
they seam to think they have come up with a legal way to steal money but with much legal research my colleagues and I have come up with Jpay will soon no longer be ...... its as if a inmate himself designed the legal works...... tisk ..tisk..tisk... you really had a...Read more
I didn't like
- Way they think they can hold my money indefinitely
jpay block my account for false claims an now i cant check my emails or nothing they said i cant taLK TO NO IMATES I KNOW THATS A LIE CUZ THE PRSION WOULD SAID SUMTHING THEY MAKE EXCUES EVERYTIME I CALLED THE ONE LADY WAS QUESTIONIJG WHY DID I BUY ALL EM STAMPS AN...Read more
I didn't like
- Nope they suck
I purchase 20 letters every two days to write emails and most of the time the email is never received by the inmate but is deducted from my stamps. From last night 10/3/17 till today 10/4/17, none of my emails is being received by the inmate as well as some pictures I...Read more
Jpay is owned by securus for one which isnt explicitly known unless you look at the fine print. Outside of exploiting low income families, when a repair is needed for one of their kiosks it takes them WEEKS TO COME OUT AND REPAIR. customer service tells you they dont...Read more
I didn't like
- Lack of transparency exploitation of low income
Jpay video visitation is a hit or miss. The prison states they only monitor visits but Jpay had to email an inform the inmate..if the inmate cant check his email at the central station, the inmate will never know they have a video visit.and even when are informed...Read more
Terrible, terrible, terrible. I have attempted at least 20 video visits through Jpay. One of those visits worked. I have been trying for months to get my money back to no avail. If this were a British company it would have been fined and shut down long ago. Terrible...Read more
Jpay - Scammers
They said i can have a refund never got they closed my account news lady my tt im awating a call 2 exspose them n i have all reciepts n recorded several conversations
Jpay - Emails
I sent out 3 emails with attachment which cost 11 stamps. The stamps was deducted out of my account but no email was received.
Jpay - Kiosk did not work so did not get video visits
Many problems with the kiosk and did not get video visits o paid for. Got credit for video visits but can not use them as the jpay kiosks are being taken out because their contract is up. I asked for the credit to be transferred to a media account since the wont give a refund, and they refused so i am out $49.75 for nothing.
Jpay Money Services Review
Horrible horrible service...DONT WASTE YOUR TIME USE MONEYGRAM
Jpay Money Transfer Review
I sent monies through JPay using my Rushcard and my husband has yet to receive the monies. It has been 5 days since sending the monies. I have yet to receive a mobile alert stating it has been posted. Each time I call Rushcard Customer Service, I get kicked out or prolonged wait times over 30 mins.
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