Jpay is owned by securus for one which isnt explicitly known unless you look at the fine print. Outside of exploiting low income families, when a repair is needed for one of their kiosks it takes them WEEKS TO COME OUT AND REPAIR. customer service tells you they dont...Read more
I didn't like
- Lack of transparency exploitation of low income
Jpay video visitation is a hit or miss. The prison states they only monitor visits but Jpay had to email an inform the inmate..if the inmate cant check his email at the central station, the inmate will never know they have a video visit.and even when are informed...Read more
Terrible, terrible, terrible. I have attempted at least 20 video visits through Jpay. One of those visits worked. I have been trying for months to get my money back to no avail. If this were a British company it would have been fined and shut down long ago. Terrible...Read more
Jpay - Emails
I sent out 3 emails with attachment which cost 11 stamps. The stamps was deducted out of my account but no email was received.
Jpay - Kiosk did not work so did not get video visits
Many problems with the kiosk and did not get video visits o paid for. Got credit for video visits but can not use them as the jpay kiosks are being taken out because their contract is up. I asked for the credit to be transferred to a media account since the wont give a refund, and they refused so i am out $49.75 for nothing.
Jpay Money Services Review
Horrible horrible service...DONT WASTE YOUR TIME USE MONEYGRAM
Jpay Money Transfer Review
I sent monies through JPay using my Rushcard and my husband has yet to receive the monies. It has been 5 days since sending the monies. I have yet to receive a mobile alert stating it has been posted. Each time I call Rushcard Customer Service, I get kicked out or prolonged wait times over 30 mins.
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